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To establish a Call line, in the Groups admin center, broaden, select, and after that choose. Type a name for the Call line in package at the top. overflow virtual receptionist. To add an existing resource account: Under, select the button to add a resource represent this Call queue.

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Select the button next to the resource account you want to appoint to this Call queue. At the bottom of the pane, choose the button. If you need to create a resource account: Under, choose the button to include a resource represent this Call line. On the pane, look for any set of letters to pull up the outcomes dropdown.

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On the pane: Type in a detailed. Representatives see this name when a call exists to them. Type in a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button. On the pane, select the button. Representatives see the resource account name when they receive an inbound call.

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Assign outbound caller ID numbers for the agents by specifying one or more resource accounts with a phone number. Agents can pick which outbound caller ID number to utilize with each outgoing call they make. Within the Calls App, agents can use their Call Line (CQ)/ Automobile Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you want to enable agents to use for outbound caller ID functions. Select the button next to the resource account with an appointed phone number. Select the button at the bottom of the pane. If you do not have a resource account with an appointed telephone number: Under, choose the button to include a resource account.

Select the button at the bottom of the results. On the pane: Type in a descriptive. Representatives see this name when a call is provided to them. Type in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button.

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After you've created this new resource account for calling ID, you'll still need to: Select a supported language. This language is utilized for system-generated voice triggers and voicemail transcription, if you allow them. Once you've selected a language, pick the button at the bottom of the page. Define if you want to play a greeting to callers when they get here in the queue.

The uploaded recording can be no larger than 5 MB. If you pick, the system reads the text that you type (approximately 1000 characters) when the Call queue addresses a call. Note When using Text to Speech, the text must be gone into in the language picked for the Call queue.

Groups provides default music to callers while they are on hold in a line. The default music provided in Groups Call lines is devoid of any royalties payable by your company. If you want to play a specific audio file, choose and submit an MP3, WAV, or WMA file. Note You are accountable for independently clearing and securing all required rights and authorizations to utilize any music or audio file with your Microsoft Teams service, which might include intellectual property and other rights in any music, sound impacts, audio, brands, names, and other content in the audio file from all appropriate rights holders, which might consist of artists, stars, performers, musicians, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, collective management companies and any other parties who own, manage or license the music copyrights, sound results, audio and other copyright rights.

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Evaluation the prerequisites for adding representatives to a Call queue. You can amount to 200 agents through a Groups channel. You should belong to the group or the creator or owner of the channel to add a channel to the queue. To use a Groups channel to manage the line: Select the radio button and select (overflow call answering).

Select the channel that you wish to use (only standard channels are completely supported) and select. The following customers are supported when using a Teams channel for Call lines: Microsoft Teams Windows client Microsoft Teams Mac client Note If you utilize this alternative, it can take up to 24 hours for the Call queue to be totally functional.

You can amount to 20 representatives separately and up to 200 agents through groups. If you want to add specific users or groups to the line: Select the radio button. To to the queue: Select, look for the user, choose, and then choose. To to the queue: Select, search for the group, select, and then select.

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Note New users included to a group can use up to 8 hours for their very first call to arrive. If there are more than 200 members in the group, just the first 200 members, in alphabetical order, will be included as representatives to the Call queue. Important Known concern: Assigning personal channels to Call lines When using a private channel calls will be dispersed to all members of the group even if the personal channel only has a subset of staff member.

lowers the amount of time it takes for a caller to be connected to a representative after the agent accepts the call. For conference mode to work, representatives in the Call line must utilize among the following customers: The most recent variation of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later on Agents' Teams accounts should be set to Groups, Only mode. Representatives who do not fulfill the requirements aren't consisted of in the call routing list. We advise allowing conference mode for your Call lines if your representatives are using suitable clients (overflow virtual receptionist). Idea Setting to is the recommended setting. overflow call handling. Once you've picked your call responding to options, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Organization Server. Conference mode is required if Teams users need to consult/transfer calls with Call lines. Agents might hear the configured music on hold in queue for up to 2 seconds when first signing up with the call.

If you require to use Conference mode, choose,, or as the. If you need to use Attendant routing, set Conference mode to. Keep in mind If Compliance recording is enabled on the representatives, the mix of and isn't supported. If you require to utilize, select,, or as the.

When utilizing and when there are less calls in line than available representatives, just the very first two longest idle agents will be presented with calls from the queue. When utilizing, there might be times when a representative receives a call from the queue shortly after becoming not available, or a brief delay in getting a call from the line after appearing.